Ford has launched a loyalty and incentive package aimed at showing motorists the value of franchised network servicing.
A tax avoidance scheme designed to avoid VAT on car repairs that could have cost the Exchequer £600 million a year has failed after a successful challenge by HM Revenue and Customs (HMRC).
Mitsubishi dealers are receiving support from this month in providing aftersales for any used cars they sell.
Kia Motors Europe has renewed its technical partnership agreement with Shell Lubricants.
Land Rover UK has designed an optional five-year service pack for new Range Rover Evoque customers.
Castle Point Motors in Benfleet, Essex, has been named Unipart Car Centre of the Year.
The latest European Commission (EC) frequently asked questions (FAQs) on block exemption have uncovered the potential for manufacturers to lock customers in to franchised dealers for servicing if they have bought a car through a PCP (personal contract plan).
Euro Car Parts, the UK car and van parts distributor, has agreed to merge with Netherlands-based Sator Holding following a £176 million deal.
UK franchised dealers may face further competition from a campaign by the RMI's Independent Garage Association to raise awareness of its members.
Mercedes-Benz has revamped its Service Care plan and promoting its franchised network as offering an annual service from £1 per day.
‘Service plan’ is a banned phrase at Simpsons Skoda in Preston and Colne although the product forms an essential element of the dealership’s culture.
The Eastern Western Motor Group has renewed its ‘onward mobility’ contract with Accident Exchange for a further two years.
A Leicester dealership has been named the UK's best for customer satisfaction in Motor Codes' Garage of the Year Competition.
Blackcircles, the online tyre retailer, has seen revenues growth 30% to £23.2m in the last year.
A rigorous semi-final set of fault-finding tests has refined the Top Technician 2013 field of entrants down to the last six competitors.
A Leeds manufacturing company has designed and built a new alarm system to combat the growing problem of catalytic converter theft.
The Independent Automotive Aftermarket Federation (IAAF) is urging independent garages to inform motorists of their choices for car maintenance in response to the SMMT and NFDA’s Minute or Two campaign which is looking to help franchised workshops capture and retain more aftersales work.
Over 5,500 franchised dealers have signed up to help promote the Minute Or Two consumer campaign from The Society of Motor Manufacturers and traders (SMMT) and National Franchised Dealers Association’s (NFDA).
Traditional earners – parts, accessories and tyres – have moved to the online domain and dealers need to be offering these products via their websites in order to win back business which has been lost to the fast fits.
Ten franchised dealerships have been named regional winners in Motor Codes' Garage of the Year Competition.
Trust, rather than cost, is the primary reason why drivers choose a garage for maintenance and repair work, according to a new study by Halfords Autocentres.
Tickets to the AM Aftersales Conference will be offered at the early bird rate for delegates until March 27.
Mitsubishi is to build on the workshop retention gains achieved under its service plan for new cars with a similar package for used vehicles.
Angela Barrow, EMaC chief executive, believes service receptions should be the first thing customers see when entering UK showrooms to reflect why the majority of customers are visiting.
The Society of Motor Manufacturers and Traders (SMMT) and the National Franchised Dealer Association (NFDA) are launching a new MoT initiative that aims to help boost aftersales retention for franchised dealers.
