Honda has ranked top in Warranytwise’s Reliability Index of car manufacturer brands as Japanese and Korean marques have dominated the top five spots.
An outraged Motorpoint customer has told The Sun newspaper how her daughter’s Ford Fiesta was driven 22 miles during a service appointment with Motorpoint.
The automotive sector's 20-year high vacancy rate has led to increased demand and greater salaries, research completed by the Institute of the Motor Industry (IMI) has found.
AutoRaise has partnered with Future First to offer state school and college students support and advice to consider a career in the vehicle repair industry.
Data analysis by Intelligent Motoring has revealed a 24% rise in the value of Guaranteed Asset Protection (GAP) insurance claims year-on-year (YoY).
Franchised dealers can increase tyre sales as a result of the growing number of new electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs) on sale.
Professor Jim Saker of Loughborough University's Business School observes that an ageing car parc provides good pickings for those businesses in the service and repair sector in this latest instalment of his monthly Viewpoint guest opinion articles for AM.
Volkswagen Financial Services (VWFS) is offering Black Friday deals on service plans, with offers going live on November 14.
Professor Jim Saker reflects on a need to focus on automotive retail's opportunties to see the "bright side" of the current economic gloom in his latest opinion article for AM Magazine.
Major fleet operators' top-rated franchised car and van retail networks have been revealed at Fleet News’ annual FN50 awards.
Marketing Delivery have urged dealers to combine MOT and vehicle service alerts to help maximise aftersales conversions.
Electric vehicles (EVs) are failing to show a clear advantage over petrol and diesel cars and vans when it comes to servicing, research by Epyx has found.
Halfords has teamed up with MotorEasy to launch a new warranty package for motorists.
Franchised dealers who fail to sell cars with service plans are losing one-in-five customers to independent garages for servicing work.
Opteven UK will pursue a “digital transformation strategy” for its WMS automotive warranties operation under its new operations director Madjid Hadj-Amar.
A delegation of more than 30 car retailers from Thailand have paid a visit to Vertu Motors’ Mercedes-Benz Reading dealership to explore how it achieves top-rated customer service.
Market and economic forces have created a scenario where franchised car dealerships' savvy aftersales departments are looking outside their traditional zero-to-three-year-old vehicle bread and butter.
As consumers are coming under increasing financial strain from soaring inflation and the cost-of-living crisis, so car dealerships are stepping up to help them through these challenging times.
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
Kia UK will support its dealer network to win more aftersales work from fleet customers, by subsidising labour rates.
