Risk to aftersales revenues plus training and staffing demands at the heart of car retailer debate over increased electrification
Aftersales 'bells and whistles' won't count for much if the fundamentals of service are missing
SsangYong Motors UK has launched its inaugural vehicle technician apprenticeship, which is nationally-recognised by the Institute of the Motor Industry (IMI).
Direct Line has teamed up with Thatcham Research, DG Cities and the Women’s Engineering Society to deliver a view of the car workshop of the future in a bid to attract an new generation of technician talent.
The rise of personal leasing has been blamed for a rise in the volume of sub-standard repair work seen on used cars by remarketing operations, according to the Vehicle Remarketing Association (VRA).
Pendragon’s new leadership team is conducting review of the car retail group’s operational and financial prospects as an interim management statement revealed Q1 pre-taxes losses which were ‘lower than expected’.
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
Three new car retailer signings have taken the RAC Dealer Network above the 1,400 member mark as it targets a 1,550-strong total by the end of 2019.
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
MG Motor UK has launched a new online aftersales dealer portal which enables its franchised retailers to access the latest aftersales marketing, parts and pricing information.
The next decade will see fiercer competition between franchised and independent dealers for aftersales customers, warns Dr Andrew Tongue, research director with the ICDP.
LSH Auto UK has officially opened its new Mercedes-Benz ‘Centre of Excellence’ for used cars in Erdington, Birmingham.
Car retailers were unable to take advantage of a milder February on their forecourts as profitability statistics published by ASE showed a £19,600 loss during the month – matching 2018’s performance.
It’s no secret that car sales are increasingly influenced by technology, with digital tools and services now forming a central part of the customer journey.
Fix Auto UK has announced that it acquired its first wholly owned independent repair centre, formerly Daventry Panel Craft.
Hatfields Group’s Wakefield dealership was named as Jaguar’s retailer of the year while Shukers Group Ludlow operation received the same accolade from Land Rover as JLR recognised its top car dealers of 2018.
A YouGov survey commissioned by The Motor Ombudsman has revealed that 47% of car owners are unaware that they can extend the vehicle manufacturer’s warranty once it expires.
Halliwell Jones' Warrington BMW dealership has lodged a planning application which would allow it to make use of derelict land to store 150 vehicles in preparation for the arrival of vehicles subject to the brand’s “safety critical” recall.
Sytner has congratulated the winners of its 2019 Elite Technician competition and results of the practical challenge.
