Land Rover came top of the premium car brands as Mini topped the volume sector in the results of JD Power’s latest Customer Service Index (CSI) Study.
Transparent video communications could boost customer satisfaction in response to recent MOT changes, says CitNOW.
Inchcape Technician Charlie Mason was named Mercedes-Benz Passenger Car Technician Apprentice of the Year as the Gereman premium brand recognised its top apprentices at an annual awards ceremony.
Franchised car dealers delivered an aftersales bounce-back to end Q1 following a slump in in the last quarter of 2017, according to autoVHC.
This short film from Secure Valeting looks at how car dealerships can outsource their valeting and other operations.
This short film from eDynamix gives advice to car dealers on how to increase aftersales profitability.
Severe penalties for vehicles ruled unsafe by the new MOT regime may create upsell opportunities for franchised dealers
Vauxhall has announced that it will reduce its accessories by 25% over the Spring Bank Holiday Weekend (May 25 – 28).
Inchcape UK has completed the move to “the newest Mercedes Benz centre in the UK” following the completion of a multi-million pound dealership development in Coventry.
Westover Group has opened the doors of its new £7.5m Jaguar Land Rover service centre in Christchurch ahead of the creation of a new ARCH Concept dealership in the area.
Swansway Group's Crewe Seat is celebrating its sales manager and aftersales manager’s official manufacturer accreditation after it became only the second Seat retailer in the UK to earn a double qualification in 2018.
Mazda has extended its contract with Allianz Partners for a further five years.
Vehicle repair group Nationwide has rewarded its high achievers with an expenses-paid weekend of sun, celebration and Porsche Carrera Cup racing in Italy.
Dacia has expanded its UK franchised retail network with the opening of a new WJ King-owned Dartford-based dealership.
Lookers highlighted the “resilience and diversity” of its business model as it outperformed the market with a 4% downturn in new car revenues but growth from used cars and aftersales.
A study of dealer sales has shown that an effective customer contact strategy could increase customer retention rates, despite a falling market.
Franchised dealers hold inaccurate or incomplete records for 30% of their customers, according to Marketing Delivery research.
BMW has issued a recall for over 300,000 cars in the UK following a DVSA investigation which concluded that certain models could stall without warning.
Vertu Motors chief executive Robert Forrester has insisted that he is not under pressure from shareholders to deliver growth through acquisition after reporting reductions of 0.9% in turnover and 9.2% in profits in the group’s annual results.
Family-owned motoring business, Meridien Modena, has invested £3.5 million in a new Ferrari service centre, based near its showroom in Lyndhurst, Hampshire.
