The Institute of the Motor Industry is preparing for a meeting with the Minister of State at the Department for Transport to discuss the implementation of a Licence to Practice for technicians working on high-voltage AFVs.
Servicing Stop has launched a new app that aims to heighten transparency during the servicing and delivery process.
Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.
A comprehensive vehicle history is the top priority for trade buyers when acquiring used cars and vans online, according to Epyx survey.
Revive has expanded to the Isle of Wight, offering island-based motorists mobile bodywork and repair services.
Roger Bagg, managing director of ECU Testing, warns due to the pace of automotive technology, technicians have to be far more technically savvy than ever.
The Motor Ombudsman has urged consumers to look out for its logo when considering a workshop for their car’s winter checks and servicing.
Renault dealer Kineholme Garage in Otley claims to have increased its aftersales revenue by more than £165,000 in the 12 months since partnering with service plan provider EMaC.
A total of nine UK Ferrari Dealers have been nominated as “Ferrari Classiche Authorised Workshops” as part of a bid to ensure classic supercars get the aftersales treatment they deserve.
It has been revealed that 74% of motorists rely on independent garages for servicing, MOT and repairs.
Pinewood Technologies has released its latest aftersales feature to all Pinnacle DMS users.
Consumers still rate franchised sector as more expensive for car servicing despite offering the lowest costs.
Volkswagen Commercial Vehicles has launched National Central Billing to help fleet customers interact with its van dealerships.
Cost-saving benefits, a free dash cam, no-quibble tyre replacement and a 24-hour on-call service are being served up by Skoda as part of its new SME Direct offering.
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
Servicing Stop has hit back at what it sees as a continuation of big brand garages monopolising the market and called on independents to raise their standards.
Franchised dealerships experienced a £9 million revenues boom as aftersales business increased 8% during Q3, according to autoVHC.
The Motor Ombudsman is “on course” to handle 34,000 consumer enquiries by the end of the year after answering 9,400 calls and emails in Q3.
Recent research shows dealers are losing thousands of pounds in revenue because they are not completing vehicle health checks.
Mercedes-Benz will recall around 400,000 vehicles in the UK as it seeks to fix a potential airbag safety issue.
