More than a third of car dealership customer records are lacking vital contact details according to research carried out by Marketing Delivery during Q2.
Audi cars are the most likely to pass an MoT first time, closely followed by BMW. Research by Servicing Stop reveals that 86% of Audi passed first time with BMW having an 86% success rate.
Franchised car dealers across the UK could be missing out on an average of £99,200 in lost "red work" sales during 2016, according to data gathered by autoVHC.
Swansway Jaguar has revealed that the Crewe dealership is already performing above target in its first two months of opening.
An apprentice who hadn't been provided with training or the right equipment suffered broken feet after a wheel swap job ended badly.
A study by Santander Consumer Finance has shown that car dealers could be missing out on potential future sales due to lack of long-term loyalty building with aftersales.
While many general managers and dealer principals come from a sales background, the aftersales department isn't often effectively monitored.
Skoda has topped the Driver Power car survey standings after owners told the annual study that the Superb saloon and Yeti hatchback were the UK’s “best cars to own”.
Polestar, the aftermarket performance brand of Volvo Cars, has reached a milestone of 100,000 powertrain optimisations for Volvo cars around the globe since its introduction.
Due to a partnership between Divido and BMW, motorists can now benefit from aftersales finance with 60 retailers.
PSA Group is to launch what is being heralded as the industry’s first OEM rewards programme. It will be known as Perks and will go live on Monday.
Nissan Motor (GB) has appointed Chris Marsh as UK aftersales director as of June 1.
Matt Haden has been promoted to aftersales manager at the Swansway FIAT Group following 11 years with the company.
CitNOW video technology is powering the pan-European roll-out of the Ford Video Check aftersales service.
Three of Toyota’s UK retailers have been named among the manufacturer’s best in Europe, receiving Ichiban awards for their excellent performance in customer service, sales and aftersales.
The Motor Ombudsman’s vehicle recalls online search tool has seen an 80% boost in consumer interest between January and April, with an additional 49,000 page views.
Aftersales software solution provider autoVHC has announced the global rollout of its upgraded vehicle health check software following its acquisition by Snap-on earlier this year.
Lookers has reported 30% growth in used car turnover during a “buoyant” Q1 which saw retail volumes and rising profit across the board.
Technicians in the Mitsubishi Motors UK dealer network are set to receive Institute of the Motor Industry qualifications following specialist training on EV and hybrid vehicles.
A survey of 6,000 garages across the UK has identified that franchised retailers charge an average of 40% more than their independent rivals for an hour's workshop labour.
