Embedding demonstrator-equipped ‘customer champions’ in service centres will broaden coverage, believes SsangYong managing director Paul Williams.
Nissan will provide motorists with connected service alerts in 2017 as it takes the first steps towards connected motoring.
As the importance of the aftermarket continues to grow, along with the range of tools to manage it, but many organisations are missing out on an opportunity.
Volkswagen has appointed Nithia Pillay as its new group aftersales and customer quality director.
To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.
The manufacture of cars and commercial vehicles has increased enormously worldwide – more than 25% in the last decade alone.
Mahindra, which brought its first electric vehicle, the e2o, to the UK in April, has appointed Paul Haines as its head of aftersales and customer care.
Comparison sites are revolutionising the way drivers choose who services and repairs their cars.
Ford dealers are participated in a new ‘Tyre Hotel’ initiative to give customers the chance to fit winter-specific rubber to their cars as temperatures fall.
To win their business, oil companies are offering dealer groups services and products that add convenience and cut cost.
Franchised dealers need to improve consumer perception that they are less convenient than independents and are unable to take on emergency work.
The 30-day forecourt warranty is dead: now drivers demand long-term, clear protection.
Car servicing provider Servicing Stop has launched image and video verification to improve customer trust.
Automotive consultancy BTC has launched a new version of its electronic vehicle health check software, autoVHC.
Nissan has launched a new online service booking system on its website.
An overview of business performance through all of the core aftersales functions is now available through an app developed by eDynamix.
An arson attack at a Fix Auto bodyshop has led the business to implement its disaster recovery plan.
Kingsway Tyres has invested almost £450,000 in a new autocentre in Retford, with the creation of two new jobs.
Fix Auto Loughborough owner Paul Smith has announced plans to transform a 10,000 sq ft unit next to the existing its bodyshop into a Fix & Go express centre.
Almost one in seven (15%) drivers have put off essential vehicle repairs and servicing because they couldn't afford to pay for them.
