52% of people would use a credit card or savings to pay for car repairs, according to Allianz Global Assistance UK.
Poor vehicle maintenance is burdening small businesses with avoidable costs and downtime, according to research from Lex Autolease.
Motor parts reconditioning specialist DPF Clean Team is reminding garages that removing a DPF is illegal and specialist cleaning should never be a last resort.
Suzuki GB PLC has unveiled a new aftersales programme designed to ensure that vehicle owners receive a high standard of care across its entire network of service centres.
A car service sting by Trading Standards found "multiple failings" at a Halfords Autocentre site and led to fines and costs totalling almost £47,000.
To win more company car service contracts, dealer networks need a better understanding of leasing companies’ priorities, said Zenith Leasedrive's Mark Connor.
Service plans are not designed to be a hard sell, said Emac's Angela Barrow, but to be an offer – something your customer needs.
Motor retail is failing to provide the convenience customers expect, both online and at physical locations, says Motoring.co.uk managing director Terry Hogan
Car dealers need to see customer relationship management 'as a marathon, not a sprint’, says Emac's Graham Filmer
Car dealers are targeting corporate customers with services such as free collection and delivery and night-time servicing
Franchised dealer workshops can learn a lot about upselling from McDonald’s and dentists, says author and consultant Rob Purfield.
Dealers, manufacturers and suppliers tell AM how the franchised sector can win back aftersales business.
What are manufacturers doing in the aftersales sphere?
By 2020, more than 90% of new vehicles sold will have some telematics capability, making the vehicle part of a dealer's DMS, said CDK Global's Mike Norridge
What can franchised dealers learn from their fast-fit rivals?
Video has led to a boost in customer confidence and satisfaction levels says Sytner, but not necessarily an increase in red work authorisations.
Motor retailing faces challenges from multiple touchpoints in the customer lifecycle leading to an inconsistent experience, says Grass Roots' Adam Goran
The core zero- to four-year-old parc declined 20% in 10 years and dealers need to be at the top of their game to fight back, said Trend Tracker's Chris Oakham
Better cars and fewer sales points will drive dealers to multibrand aftersales coverage, according to ICDP managing director Steve Young
A selection of images from AM's Aftersales Conference 2015
