Retail service, maintenance and repair volumes are forecast to fall more than 10% in the next five years. Use these tools to improve your conversion rates and profits.
Lean thinking can double a service department’s efficiency, delegates at the AM Aftersales Executive Club heard, but it is not for the faint-hearted.
Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.
The workshop of Mercedes-Benz of Edinburgh became a temporary pit lane for the Mercedes AMG Petronas Formula One team this week.
SMR volumes are predicted to fall more than 10% in the next five years. Improving your dealerships’ first-time fix rates is the first step in winning customers back from independents and getting your ‘value for money’ message right.
New car lead generator Motoring.co.uk has launched of a new community hub, called MyMotoring.co.uk, providing real-time business opportunities for dealers and help keep track of consumers when they change cars.
More than 325,000 owners of Mazda cars that are out of their initial warranty period will be able to take advantage of a new roadside assistance scheme launched by Mazda UK in partnership with Allianz Global Assistance.
We’ve had over 40,000 drivers use us to find a ‘great local garage’, choosing from our 4,700-strong network of garages in the process, at WhoCanFixMyCar.com. But what does ‘great’ actually mean?
Body protection suppliers are investing in developing next generation products and new training materials.
The recent announcement from Mini that 25% of its owners are leaving the franchised network to go to an independent for servicing, despite the car already having a service plan called TLC package in place bought by the first owner, is evidence of a deeper problem facing manufacturers and dealers around change of ownership.
Tyresafe is encouraging dealers to register for its campaign pack to promote October's Tyre Safety Month.
Extended warranty provider Autoguard has entered a new phase of growth signing a three-year deal with industry insurer UK General to provide breakdown cover to customers of independent dealers.
Maindealerdiscount.com, the website which matched dealers with extra service capacity with customers looking for a discount, will cease trading at the end of July.
Hylton Gott’s Volvo dealership in King’s Lynn now has five level 4 master technicians.
Lotus has launched a limited three-year warranty and free three-year service offer across its three car model range.
Renault has awarded seven of its UK retailers with a Dealer of Excellence award after it commissioned JD Power to measure its network's customer service performance.
Mini has said 25% of owners are leaving the franchised network to go to an independent for servicing despite having already paid for a service plan.
Mini UK has launched an online store on eBay which will let customers buy parts and accessories.
Franchised dealers have reduced the average price gap between franchised and non-franchised dealerships for servicing and maintenance from 83% in 2006 down to 44.9% in 2014, according to figures from Warranty Direct.
HR Owen’s Jack Barclay Bentley Service Centre has been awarded the Royal Warrant for the service and repair of motor vehicles to the Queen.
