Service advisors are key to dealership profitability but only if general managers adopt techniques which have been honed in the showroom, according to Karl Davis, managing director at Coachworks Consulting.
Saab owners are being offered a free replacement bonnet badge as an incentive to take part in a free health check campaign by its authorised repair network.
To achieve the highest levels of customer care, employees must be a dealership’s first priority, according to Lifestyle Europe HR manager Helen Farrow.
The Office of Fair Trading has today opened a public consultation on commitments offered by Epyx Limited stemming from OFT competition concerns regarding Epyx's conduct in the market for the supply of service, maintenance and repair (SMR) platforms.
Online car servicing, maintenance and repair portal Autobutler.co.uk is investing more than £1m in its expansion into the UK aftermarket.
Leeds-based City Car Club has become the first UK car club to post a profit for two consecutive years.
Nissan must improve its workshop retention in order to boost dealer profitability above the national average.
With the Spring Budget approaching, used car website Trusted Dealers, in partnership with the National Franchised Dealers Association (NFDA), is calling on the government to make Britain “a fairer place for motorists”.
AM has confirmed its full line-up of plenary session speakers for this year’s Aftersales Conference and has announced conference moderator as Christopher Macgowan.
Listers Group's simple philosophy, firmly centred around customer care and satisfaction, has served them well in more than 30 years of trading.
Macrae & Dick ‘goes the extra mile’ for customers, even if that means delivering cars from Scotland to locations as far apart as Epsom and the Orkneys. The AM Awards’ judges singled out the clear results from its deliberate, focused initiatives in customer service
Rybrook Warwick’s total sales in the aftersales department increased by almost 8% in 2013 and direct profits increased by 7%. Growth has come from retail parts, labour sales, customer satisfaction and a focus on continual staff training.
Motorpoint has chosen Help for Heroes as its official charity of the year for 2014.
The average satisfaction with the standard of dealer repairs in the latest Auto Express Driver Power survey results has improved slightly from 86% to 86.1%.
Seat has covered the cost of a service for its 40,000th It’s Fixed service plan customer Michelle Lam.
Nottinghamshire police are continuing tests to identify a dead body found at a vacant car dealership.
An Exeter car retailer is believed to be the first in the world to introduce Formula One standards and technology in its workshop.
Duncan McClure-Fisher, managing director of Warranty Direct, has announced his departure from the business he co-founded 17 years ago.
An independent garage owner who has run a business named Alan Carr Jaguar Services for 14 years says he'll change his name by deed poll rather than be forced to rebrand by British carmaker Jaguar.
A worker at Timberland Ford who'd called in sick later crashed his Nissan into the showroom and shot two colleagues with a shotgun.
