Hyundai Motor UK is already benefiting from the results of a 12-month aftersales focus in its network which has included a range of initiatives and further plans to create an online service booking facility linking customers to their approved workshops.
The first Kia models are starting to reach the end of their seven year warranty following the brand’s launch of the European designed Cee’d in 2007.
Angela Barrow, the Emac chief executive talks about selling the company's millionth service plan, where growth will come from and how dealers can tackle the misconception that they are more expensive
A man attacked a Bedfordshire car dealership with an axe after deciding the Porsche he'd bought there was no good.
The Independent Automotive Aftermarket Federation (IAAF) has announced that Wendy Williamson will become the new chief executive, taking over from Brian Spratt in July this year.
The owner of a Berkshire car maintenance business has been sentenced for safety failings after reversing into and killing a customer in his van.
Franchised dealers can offset lost business to independent garages by selling them parts
Honda is launching a new aftercare package on all of its models called ‘Five’ which includes five years’ servicing, five years’ warranty and five years’ roadside assist for £500.
Mercedes-Benz is now offering free accident recovery for all of its car customers, regardless of the vehicle’s age, mileage or who was at fault.
Expert advice and dealer case studies from AM's Hit for Six conference on the six crucial aspects of franchised motor retailing: used cars, new cars, finance, insurance, digital and aftersales.
Despite dealer and manufacturer attempts to take aftersales share back from the independent garages and high street fast fit operators, the fact remains that the independent sector has seen servicing retention accelerate dramatically.
The Independent Garage Association (IGA) has again expressed concern about its members’ ability to access manufacturer technical information.
New research from Motoring (.co.uk) shows that many manufacturers hold only a small amount of data on customers with vehicles aged over 3.4 years old.
AM has launched a search for dealerships or dealer groups with an aftersales story to tell.
A promotion in which Halfords Autocentres marketed MoT tests as "now only £29.95 RRP £54.85" has been banned by the Advertising Standards Authority.
The Independent Garage Association (IGA), the trade association representing the independence garage sector across the UK, is to launch its own ‘Car Repair Plan’ to help consumers spread the cost of repair work their vehicles need.
MoT tests for diesel cars and lorries are to be tightened up to ensure vehicles have a critical exhaust filter if one had originally been fitted as standard, Roads Minister Robert Goodwill has announced.
Motor industry and associated bodies have responded to the news of yesterday's Autumn Statement, including its plans to drop the VED disc.
The paper VED disc is to be abolished, removing an administrative inconvenience for franchised dealers and millions of motorists.
Two of the UK’s largest dealer groups, Marshall Motor Group and the Ridgeway Group, have entered into new three-year agreements with Castrol Professional.
