Today’s announcement that the Government plans to freeze MoT test prices has been criticised by the Retail Motor Industry Federation.
The days of letting the customer escape after their car’s service to a fast-fit site across town should be long gone now that dealers focus on maximising the opportunities presented by every car coming into their workshop.
Motor Codes has announced a 45% surge in its independent garage subscriber-base, taking the number of formally-endorsed local businesses to more than 2,000 across the UK.
Honda’s breakdown cover, Hondacare Assistance, is the best of its kind according to a new survey of UK motorists by Which?.
The Motoring (.co.uk) website says aftersales keywords on Google could ‘go through the roof’ over the next two to three years.
Halfords is equipping its 460 service centres with diagnostic equipment, products and training to sell and fit stop/start battery technology in customers’ cars.
Guy Allman, chief executive at BTC, believes addressing problems with customer satisfaction starts with looking at how engaged staff are with the business.
Japanese manufacturers are the most reliable brands when it comes to passing the MoT test, according to new Vehicle Operator and Services Agency (VOSA) data, analysed by TootCompare.
Arnold Clark, AM Tyre Retailer of the Year 2012 and 2013, has signed up to TyreSafe, to help raise awareness of tyre safety with its customers in Scotland and northern England.
Motor Codes has partnered with Motoring.co.uk to provide a main dealer search and review function through its aftersales information pages.
A real-time comparison site for car servicing and MoTs has been launched, offering dealers the chance to promote their deals and drive incremental aftersales revenue.
Cambridge-based dealerships owned by Vindis Group are offering electric bikes as onward mobility options for customers.
More than 30% of motorists with vehicles aged 0-4 years take their cars to independents for oil changes and top-ups. Dealers have to learn to sell their message of quality over cost and to take the battle for customers online
Fast-fit chain Kwik-Fit plans to take on franchised dealers directly with a new 'slow-fit' car repair service.
According to Motoring (.co.uk), many consumers find it difficult to access the aftersales areas of dealer websites.
Arnold Clark is launching a new ‘Buy a Tyre, Win a Car’ promotion across its 130+ UK service centres during September, October and November.
Car brand Seat has added tyre replacement services to the online functions of its website.
Stuart James, Independent Garage Association director believes franchised dealers are offering discounted MoTs as a “loss leader” for higher priced repair costs.
Automotive service plan provider Emac has acquired the service plan business of Derby-based RDS Global.
Saab’s remaining dealer network of authorised repairers is offering free MoTs to Saab owners that register to the Saab Service Club and book their next service.
