The average number of retail services carried out per car has fallen by 27% in the last decade down to 0.93, in comparison to 1.28 servicing visits per car in 2002.
A third of motorists have driven a car knowing it has no MoT, according to a survey by the Society of Motor Manufacturers and Traders (SMMT).
The average franchised dealer could be missing out on £79,124 worth of service and parts sales each year due to 57% of identified work being unconverted and unsold.
To mark two years of partnership with eBay, BMW is extending its presence on the online auction site to promote its fixed priced servicing.
New research by the Motoring (.co.uk) website shows a 5% increase over the last six months in the number of motorists planning to use a franchised dealer for their next service.
Loyalty and customer retention will drive Hyundai's future growth in Europe, says senior vice-president and COO Allan Rushforth.
A new recycling initiative is allowing tyre retailers who meet a strict set of guidelines and adhere to industry best practice will be able to display a ‘Responsible Retailer’ badge.
The Mercedes-Benz commercial vehicle dealer network is looking to stand up against main rival Ford with 24-hour breakdown service cover across its 98 dealerships.
An initiative at the Goodwood Festival of Speed this month will reward any Mercedes-Benz customers for their loyalty to the premium brand.
Research by Accident Exchange suggests many dealers missed out on up to £38,000 during the last nine months by not investing in accident aftercare training for new receptionists.
Marshall Motor Group and Mitsubishi Motors have worked closely with Motor Codes, the Trading-Standards-approved garage scheme, to develop its online service and repair ratings system.
The Institute of the Motor Industry (IMI) has announced enhancements to its membership benefits aimed at automotive technicians and trainers.
Britain’s car owners are still far from fully satisfied with the garages they use to get their cars serviced and mended.
The average distance that motorists drive between oil changes has fallen to 10,066 miles, representing a year-on-year fall of 5.5%, according to new data released by Castrol Professional.
Warranty Direct is appealing for motorists’ help in compiling the most comprehensive study of UK used car ownership ever conducted.
The Independent Garage Association’s (IGA) Trust My Garage (TMG) scheme is set to become a government approved code specifically for the independent garage sector.
Simple solutions to making sure you do everything to encourage customer loyalty.
Independent repairer, Caroline’s Cars, in Norwich is celebrating 10 years in business with a focus on creating a female friendly service environment and the business is now looking to franchise the idea across the UK.
Autodata has agreed to a three-year contract to supply over 280 Halfords Autocentres in the UK with its online product containing manufacturers' technical information.
Dealers can still access the AM Aftersales Conference ezine special which features round-ups from the event and video interviews.
