The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
One in three of the complaints received by The Motor Ombudsman from EV owners in 2021 related to point-of-sale issues or inadequate post-purchase customer service.
The number of complaints about motor vehicle insurance products fell 13% to 242,041 in the second half of 2019 from 277,363.
The Motor Ombudsman launched its “#talk2resolve” consumer awareness campaign on Twitter, to highlight importance of motorists engaging with companies before contacting ADRs.
PPI continued to account for the vast majority of complaints received by the Financial Conduct Authority (FCA) as the overall number of consumers demanding redress declined by 5% in the second half of 2018.
Mercedes-Benz Retail Group’s Watford dealership has been criticised by the city's Mayor and nearby residents for ignoring rules and blocking pavements and cycle routes with its "dangerous" car parking.
Any issue, from a finance complaint to a nationwide recall, can damage a dealership's standing if mismanaged, but handled well it can enhance your reputation
The Motor Ombudsman has seen nearly 13,000 consumer contacts in the 12 months since it launched the Stage Two Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Vehicle Sales.
The Motor Ombudsman received 7,200 enquiries from customers related to its Vehicle Sales Code between launch in September until December last year.
