Fewer than one in five consumers are happy to buy a car remotely after only watching a personalised video or a live virtual walkaround, new consumer research has found.
JudgeService is urging dealers to increase their digital marketing reach to attract the increasing number of car buyers prepared to travel further to visit showrooms.
Consumers love Porsche's sales experience the most in the UK, according to Driver Power annual research published by Auto Express today.
Vertu Motors has appointed Steve Rowe as its new group sales director as is recruits 50 new head office employees to improve online sales and customer relationships.
In his latest opinion column for Automotive Management (AM), professor Jim Saker considers the ‘profound impact’ of a shjift to agency-style franchise agreements for car retailers.
Just 10% of UK car buyers plan to embrace a wholly online car retail experience facilitated by click and collect or click and delivery, JudgeService survey data has revealed.
Owners of the Hyundai Kona voted the compact SUV to victory as the Auto Express Driver Power Awards car of the year for 2021.
Almost two thirds of UK car buyers will steer clear of showrooms that have fully embraced July 19’s “freedom day” by ditching their COVID-19 safety measures, a What Car? survey has revealed.
Car retail bosses from across the UK to deliver insight and advice on how businesses can improve their own "vital" customer experience stratagies through technology in a free AM webinar.
In an exclusive 'guest opinion' for AM, Dealerweb director Martin Hill asserts that reports of the death of the traditional car retailer have been greatly exaggerated.
It is always interesting to reflect on how the emphasis in the UK's car retail sector has changed over the years.
Genesis Motor Europe has partnered with retail brand experience specialist Stellar to help create its Westfield London studio and is set to make its debut at the Goodwood Festival of Speed 2021.
Car buyers returning to the market following a series of COVID-19 lockdowns have told What Car? that they trust franchised car retailers more than their competitors – including new online disruptors.
Eight Kia dealerships have been awarded the 800 Award by Reputation, each achieving more than 800 points out of 1,000.
Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
Vertu Motors’ Bristol Street Motors and Macklin Motors have renewed its sponsorship of Channel 4's coverage of Formula One.
Volkswagen Group’s new customer contact centre is set to be operated from a new 22,000 square-foot facility in Leeds after its appointed US service operator TTEC to operate the service.
Auto Atai has launched as a new business offering marketing and customer experience training programmes aimed at UK dealer groups.
Santander Consumer Finance has launched an extension to its eSign system which helps dealer partners give customers choice of where they sign the finance contract.
Low Cost Vans has unveiled the launch of its first ever television advertising campaign through Sky Media’s SME Support Scheme.
