RRG Group has become the latest addition to the Mazda MyWay network after establishing the test drive concept in the Greater Manchester area.
Car dealers can improve customer satisfaction by providing online part-exchange prices and simplifying the administration process at point of sale.
Sytner Group's CarShop used car supermarket operation has opened a £100,000 Technical Training Centre at its preparation centre in Leighton Buzzard.
To succeed at digital retail, car dealers need to compliantly win consumers’ trust and offer an easy route to purchase
Green Flag research has revealed that Londoners spend the most on unnecessary motor repairs.
Bosch's new technician training centre has laid a path for the evolution of aftersales and will serve to encourage “pride in the brand”, Group Renault’s Mark Crockett has said.
Breeze Volkswagen rolled back the clock to recreate a landmark moment from 14 years ago as the car retail group celebrated its 20,000th sale.
Manufacturers offering distance sales on how dealers can maintain customer relationships when cars are bought online and delivered to the door
Car dealers could retain more than 60% of customers for MOT and service work if they send timely reminders, according to Marketing Delivery survey.
Treating your customers in a way that will keep them coming back is a non-stop process
Dealers and manufacturers can avail of a growing toolkit to keep pace with changing technology and consumer behaviour
Land Rover came top of the premium car brands as Mini topped the volume sector in the results of JD Power’s latest Customer Service Index (CSI) Study.
Every digital marketer has a list of what car dealers should and should not do on social media. AM assembles the most common advice
Lexus has changed the way it deals with business customers and fleets by incentivising dealers to deliver ‘exceptional’ customer service as well as registrations.
Toyota’s trio of top UK retailers have received the Japanese manufacturer’s Ichiban awards for excellent performance in customer recommendations for sales and after sales service.
The motor retail industry needs to rethink customer service if it is to reach the levels consumers now appreciate from the world’s online giants, Capgemini's Cars Online study finds
Arnold Clark has gifted a recently bereaved family a brand new Ford Focus ST-line after its intended recipient passed away ahead of its collection from the Glasgow dealership.
Pentagon is celebrating after winning the Dealer Group of the Year accolade at the Motability Dealer Awards 2018 for “outstanding service” throughout 2017.
The team at Stratstone BMW appealed to a customer's love of football to score extra brownie points and lift his spirits after a car accident delayed the handover of his BMW 120.
Robin Luscombe wants low-pressure, long-term relationships with his customers and he’s happy to fill the gaps left by bigger dealer groups.
