Any issue, from a finance complaint to a nationwide recall, can damage a dealership's standing if mismanaged, but handled well it can enhance your reputation
From sponsoring sports teams to raising money for charity, car dealers who ‘give back’ to their local areas say the rewards go far beyond the commercial
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
Glyn Hopkin MD Fraser Cohen says centralised management and beating customer expectations allowed the dealer group to keep standards and profits high as it grew
BCA has appointed Stuart Gibbons to the new role of director of buyer services in a bid to drive forward the development of new services for customers and improve buyer experience.
Live chat can extend a car dealer’s ‘opening hours’, better qualify prospects and increase customer satisfaction, but it takes hard work
Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.
Car brands are expected to put more focus on customer service from 2018 now that the UK’s new car market evidently passed its peak in 2016.
Going the extra mile for used car customers can make a world of difference to your business, and it’s often not expensive or complicated.
Seat will be the first car brand in Europe to integrate Amazon’s Alexa voice service into its vehicles.
Fordthorne has received Ford’s prestigious Chairman’s Award for an eighth year running in recognition of the quality and consistency of its customer experience.
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
Customer satisfaction index surveys divide opinion among car dealers and carmakers. Like it or loathe it, CSI is changing
Customer review company JudgeService will reveal what it takes to create a loyal customer who also acts as an advocate to your business.
CitNOW has bolstered its customer support infrastructure with the appointment of a product expert team.
The automotive industry has jumped two places from its previous position at the bottom of an industry league table for customer service.
Car manufacturers are set to shift their focus from selling vehicles to creating new revenues streams through a more digital, customer centric business model as vehicle ownership falls by up to 50% in the next decade, according to figures compiled by Deloitte.
Kia Motors UK has implemented dual language customer surveys in at its eight Welsh dealerships.
People who have previously bought from you often provide the best marketing, but do your customer reviews tick all the right boxes?
Skoda has topped the Driver Power car survey standings after owners told the annual study that the Superb saloon and Yeti hatchback were the UK’s “best cars to own”.
