A poor online experience could be driving your customers to other car dealerships.
“Whoever the customer is, we treat them with complete equality,” says Porsche Retail Group director Ade Smith.
Nissan is extending its You+Nissan customer service scheme with two separate aftersales initiatives previously only available in some locations.
Only the insurance sector scores lower than the automotive industry in terms of providing the best service and customer experience.
Van dealers have been accused of having an ‘unhealthy focus’ on price that is damaging the quality of stock and customer service standards.
The quality of customer service provided by car brands has gone into reverse.
Dealers should turn their back on customer satisfaction in order to boost loyalty, according to Professor Jim Saker.
Volvo’s car service network is the most satisfying in the UK, according to the latest JD Power 2015 UK Customer Service Index Study.
Vantage Motor Group may roll out a network wide sign language workshop to help communicate with customers with hearing problems.
Two-thirds (64%) of car dealers expect their sector to invest heavily in technology to help deal with the continued growth in car sales – with a focus on customer service.
Car buyers have told dealers to give them the freedom to browse stock and provide better information on the real costs of cars in order to improve service.
Bristol Street Motors Nissan in Darlington has won the manufacturer’s Customer Quality Retailer of the Year award.
Car manufacturers’ staff incompetence and poor attitude is 'damaging consumer trust'.
Ten thousand car enthusiasts are being sought to take part in an evaluation of Nissan dealers in the UK.
Car dealers need to break down customer service into product, environment and service and then get the balance right, says Jo Moran, M&S customer service head
Motor Codes has launched its Garage of the Year 2015 competition and is encouraging consumers to rate their garage.
Drivers looking for a car service or repair show little loyalty to the repairer they used before, research conducted by WhoCanFixMyCar.com reveals.
Automotive Management quizzed car dealers to find out how they make their customers feel extra-special.
Follow our 10-step guide to manage and enhance your dealerships' customer relationships
Grants Seat's line managers are shielded from administration to concentrate on customers.
