AM’s new Customer Service Summit sees a host of experts take to the stage later this week providing delegates with the latest insights, trends and data on how customers expect their service to be delivered both today and in the years to come.
Technology, the internet and the changing demands of the modern retailer should herald a new sales era for automotive retail.
Most customer experience programmes fail to reach the level of maturity required to deliver tangible outcomes and financial benefits to the business.
TV and radio producer John Lloyd has been announced as the after dinner speaker at the prestigious AM100 Dinner.
People are a business’ best asset; they can give the company the advantage it needs to leave the competition standing and can be a game changer. That’s the message at this year’s AM and Institute of the Motor Industry (IMI) People Conference which launches today.
AM today announces the launch of a brand new conference for 2016 - the AM Customer Service Summit on April 14 will help dealers exceed consumer expectations.
Chester-based car dealer Mitchell Group held its annual Christmas carols event, filling Chester Cathedral with over 1,200 Lexus, Mazda and Skoda customers.
Customer service, leadership – and what and what businesses everywhere can learn from the highly competitive and challenging aviation sector are topics set to be covered by the speaker at the next AM Executive Breakfast Club meeting.
A day of insight into the technology impacting on the working practices of UK franchised dealers and manufacturers that took place at Silverstone on September 15, 2015
New car buyers are more likely to be swayed by dealership customer service when it comes to buying a new car, Carwow sales director John Miele will tell delegates at AM’s Digital Dealer Conference.
A show organised by the Bishop Aukland Town Team is planned to put new cars under shoppers’ noses this weekend.
Dealers should turn their back on customer satisfaction in order to boost loyalty, according to Professor Jim Saker.
Cambria Automobiles, Swansway Group and Marketing Delivery will all provide their tips on multi-channel marketing at this year’s AM Digital Dealer Conference.
By creating a buzz in the showroom and offering incentives such as discounts, potential customers are more inclined to make a purchase, resulting in greater sales and greater profitability for the dealer.
Perrys Motor Group will tell dealers how its website has so far only made the transition from ‘poor’ to simply ‘average’, despite winning awards.
Digital success is no longer about how many people are following you or the level of engagement your posts receive, but the positive outcomes your content delivers and the impact on sales.
Former England captain Graham Gooch is the guest speaker at the next AM Executive Breakfast Club meeting in London on July 17.
Here is the image gallery of our annual AM100 dinner for 2015.
Check out our image gallery of what you can expect from DS at this year's Goodwood Festival of Speed.
Car dealers can learn the techniques to create an agile business culture from an organisation supported by the likes of Microsoft and John Lewis.
