Professor Jim Saker has questioned car retailers' 'customer centricity' after his son's car service quotes varied by over £180.
In his latest monthly opinion post for AM Professor Jim Saker draws on his experiences with the IMI's Diversity Task Force to question the role of car retail's HR departments driving diversity in car retail.
In his latest ‘viewpoint’ opinion article for AM Professor Jim Saker asserts that better understanding the diversity of the automotive workforce, and making a few minor changes to working practices, can unleash previously untapped potential.
Professor Jim Saker's latest 'Viewpoint' opinion article for Automotive Management (AM) considers what is needed to shift the automotive balance to EVs in the UK.
The Institute of the Motor Industry (IMI) Diversity Task Force said it aims to take a ‘holistic approach’ to tackle gender diversity in the industry.
Small regional dealerships should collaborate with others and trade bodies to ensure their opinions are listened to by local and national government
AM contributor, Professor Jim Saker of the Centre for Automotive Management at Loughborough University, shares his opinion on the moral and economic arguments for diversity.
The Institute of the Motor Industry (IMI) is setting out to tackle diversity in automotive through a year-long project.
The future of the planet is too important to be dictated by political soundbites, warns professor Jim Saker
Director of the Centre for Automotive Management at Loughborough University’s Business School, AM Awards judge and recently-appointed Institute of the Motor Industry (IMI) president, Jim Saker, argues that diversity in automotive "needs to be looked at".
Professor Jim Saker has been appointed as the new president of the IMI, replacing Graham Smith who held the position for seven years.
As workplaces become increasingly more diverse, so automotive companies are having to go a step further to accommodate employees from a host of different cultures and backgrounds.
Professor Jim Saker of Loughborough's Centre for Automotive Management makes the argument that the motor industry is no longer in control of its own destiny.
Professor Jim Saker suggests that some of the changes driven by the pandemic could be turned into a blessing rather than a curse.
Professor Jim Saker, director of the Centre for Automotive Management at Loughborough University’s Business School, reveals his car-buying lockdown experience
Professor Jim Saker is director of the Centre for Automotive Management at Loughborough University's Business School and an AM Awards judge. He has been involved in the automotive industry for more than 20 years.
Over the years I have criticised people for talking down the potential of our sector.
For a realistic look at the future of motor retail, we need to look beyond the capital.
By understating its performance, there is a real danger that the motor retail industry will sow the seeds of its own demise.
Car dealers need to give customers a narrative about their purchase, not a list of specifications.
