The original AM100 contained only turnover and only slowly progressed to include profit and return on capital and a number of other performance measures. This review, for the first time, includes groups beyond the AM100.
Achieving a plan for every customer, tailored to their needs and wishes, may sound like hard work, but it is entirely possible. And the reward is mighty.
Lean thinking can double a service department’s efficiency, delegates at the AM Aftersales Executive Club heard, but it is not for the faint-hearted.
Prof Jim Saker's view that Having a 'scientifically managed' standard sales process is inappropriate in a modern car showroom fails to tell the whole story.
