With new car supply constraints and a cost-of-living crisis fuelling an aging vehicle parc in the UK, trusted and reliable aftersales services are set to be increasingly valued by motorists.
Cars aged three years and older are “absolutely crucial and could determine continued viability of dealer aftersales operations”, according to SecretService.
Digital transformation of the aftermarket for both franchised and independent workshops is moving ‘at lightening pace’ says Book My Garage co-founder, Karen Rotberg.
Trevor Boswell has been promoted to head of SecretService, having joined the business last year.
