The UK motor retail industry ‘must take the skill shortage as our problem’
Busy managers can struggle to spare the time needed to boost their efficiency
Car dealers should act to limit potential damage from flood of historic employment tribunal claimants.
Benjamin Grant, digital marketing manager at Donalds Group on ensuring digital return on investment and the enduring importance of face-to-face marketing.
More UK car dealer groups are trialling product geniuses, higher basic pay or lower bonuses.
Car dealers should do more to woo in-demand university graduates
Bonuses, holidays, or a handwritten note of thanks? Finding the right way to recognise your dealership employees’ contribution is vital
Workplace anti-bullying policies are vital, but will only take employers so far.
Sarah Eccles, group fleet director at Swansway Group, explains how single-handedly starting her department gave her a unique perspective.
Dealers should try to retain the expertise and experience of their older workers.
Brayleys Cars MD Paul Brayley explains why he has changed his group’s financial reporting year, its recruitment processes and its management systems.
While training and development form a vital part of modern motor retail operations, the sector still suffers from a poor perception among job-seekers and struggles to attract high-calibre applicants.
An in-house architect, Phil Lambert loves the challenge of making sure Chorley Group gets the best value for money from fit-for-purpose buildings.
Flexible working can increase staff retention and attract women to the motor retail industry.
Mental health problems linked to work pressure cost UK employers £30 billion a year
Changing legislation poses challenges for how motor retailers deal with their workers
Training staff to engage customers efficiently on every communication channel will pay off.
Trusting staff to use their best judgement at work helps them to be more innovative and productive, says Lucy Adams, the former head of human resources at BBC.
Good funding links and a trained sales force can boost local sales of company cars.
Motor industry leaders tell Tom Seymour that patience, the right attitude and learning every day are key to their success.
