EMaC managing director John O'Donnell outlines the benefits of service plans for dealers, how technology affects the market and how to deal with complaints.
Mike Dennett, managing director of BMW Financial Services, on how PCPs affect the market, the impact of the FCA and BMW’s digitally disruptive partners.
Joanna Swash, Moneypenny’s managing director, explains why outsourcing overflow calls to trained handlers makes sense for dealers.
Jair Marrugo, the boss of Mapfre UK, talks about adapting to Brexit and car dealers’ rising opportunities with online insurance sales.
Classified sites believe telling car buyers how good (or not) a price is will boost sales and build trust, but some dealers fear it will drive down prices.
Trevor Mather, Auto Trader's chief executive, on competitors, the threat from manufacturer direct sales and the implications of Brexit
Facing manufacturer target pressure, more dealerships are seeking aid in selling their F&I packages.
Outsourcing can save money, bring in expertise and cut headcount, but dealers say trust and service levels are vital for a supplier partnership to succeed.
Contract tenders give you the chance to choose the right supplier to suit your business – just remember it’s not all about price.
Dealers must measure cost and quality to effectively assess outsourced providers.
Franchised car dealers may think soaring registrations are bad for warranty sales. Not so, say suppliers.
Valeting companies have grown with the market, but the canny operators are readying themselves for a slowdown.
Suppliers experiencing a growth boom in the warranty sector say their customers value quality service over mere product and price.
In an exclusive interview, Alphera Financial Services’ director Andy Gruber outlines the company’s goals and his hopes for the sector: how dealer finance penetration can exceed 80% in 2016 and the benefit of a TripAdvisor for the finance providers.
