Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
Automotive Management (AM) explores how to overcome the workshop inefficiencies that are losing car dealerships thousands, perhaps millions, of pounds every year.
In the latest of AM's '10 minutes with...' supplier insight interviews, drivvn chief executive Peter Brown discusses online car sales, the ominchannel customer journey and the influence of the agency retail model.
As Q1 draws to a close with what is likely to be a quieter than normal March plate change month, AM took a look at the new car finance offers being served up by some of the sector’s leading brands.
As manufacturer strategies focus increasingly on electric vehicles (EV), crossovers and SUVs, is customer choice set to become a thing of the past?
Marshall Motor Group, JCT600 and TrustFord have been recognised for raising awareness of apprenticeship opportunities via Drive My Career's social media takeover.
A 127% surge in vehicle test drives during January suggests that demand remains buoyant and car buyers are “willing to wait for what they want”, according to iTrackLEADS.
The DeLorean car brand made famous by the Back to the Future movies could be set to make a return after teaser video of a new, gullwinged electric vehicle (EV) were shared online.
The National Franchised Dealers Association’s (NFDA) Drive My Career initiative is once again rallying apprentices to take part in a social media takeover to highlight employment opportunities in automotive retail.
The future of franchised retailers’ motor finance FCA ruling on discretionary commissions has lead to greater transparency, but few dealers are reporting any noticeable variation to income as a result.
Independent used car dealerships and supermarkets have been best positioned to adapt to the Financial Conduct Authority (FCA) rule banning discretionary commission models that was brought into force last January.
With December’s publication of the Financial Conduct Authority’s (FCA) second consultation on its new all-encompassing Consumer Duty protocols and the automotive retail sector now subject to commission disclosure regulations, motor finance has once again been reassessing how it operates.
A promotion has led David Hilbert from the role of marketing director at Kia UK to the German head office of Kia Europe.
As car retail sector experts predict that subscriptions could take over from PCPs as the most popular way to fund a private vehicle, AM compared Q4's offers to see how they compare.
Automotive Management (AM) Live served up a packed agenda of seminars and presentations in three theatres focussing on key aspects of the car retail business.
Honda UK managing director Jean-Marc Streng says the brand is exploring the possibilities of the agency franchised retail model as it draws to the end of “phase one” of its retail network restructure.
Online car retail, stock acquisition, reputation management and consumer finance were among the themes explored by speakers at AM Live 2021.
Online car marketplace Heycar is reintroducing its free car delivery scheme.
The electric vehicles (EV) revolution and new agency retail models are said to be placing up to 70% of existing dealership profit at risk in the next decade.
Channel 4’s coverage of the Formula E World Championship is the latest in a string of sports sponsorships announced by Vertu Motors.
Motorway will sponsor ITV’s live coverage of the Guinness Six Nations for the next two years, to boost awareness of its used car buying service.
Dealer attitudes suggest a level of uncertainty about a 2022 car retail market increasingly defined by vehicle availability, the transition to electric vehicles (EV) and moves from manufacturers towards an agency franchise model.
AutoProtect Group has welcomed former Pendragon head of finance & insurance Mike Edwards as its new chief sales and marketing officer.
Barlow Motors Skoda car salesman Warwick Bettany will appear on ITV2’s The Cabins TV dating show after being talent-spotted on Instagram by producers.
Bristol Street Motors has become an official partner of “The Rams” Derby County Football Club, as it expands its sponsorship of sport across the country.
