While the automotive industry attempts to keep day-to-day operations running, it is having to evaluate the megatrends and decide where to place its big bets.
The coronavirus pandemic accelerated the pace of change in the UK’s motor retail industry and some observers now question whether many of the new habits will stick with consumers when everyday freedoms return.
Car buyers have been faced with a 14.1% increase in the price of the average car advertised on Auto Trader during July.
Citroen UK has introduced a sign language video service across its sales and aftersales network, to support deaf and hard of hearing customers.
Motor Connect expects to double its turnover in the coming year to £20 million as more buyers embrace online car buying.
Dealer group Drive Motor Retail has implemented THREE60’s CRM system to manage its growing number of enquiries.
Demand for used hybrid cars has risen in the last quarter, pushing wholesale prices up by 18.7% to an average of £17,591.
Motor finance companies and car dealers have borne the brunt of the COVID-19 pandemic, but how well have they overcome the challenge of motorists' 1.8 million requests for finance forbearance.
Allianz has become a strategic core investor in heycar in a move that will bring new investment and allow the online business to become “holistic and customer-centric mobility provider”.
The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.
Six months on from the introduction of new Financial Conduct Authority (FCA) regulations, automotive retailers should be starting to see an impact on average commission levels as they adapt to a new way of working.
Demand for used cars appeared to slow in June, according to data from Dealerweb.
Valuation experts and AM100 retailers have conceded that they do not know when this year’s “unprecedented” used car price rises will end.
Hyundai has invested in a new marketing campaign ahead of the arrival of its new Ioniq 5 electric car in UK dealerships later this year.
Used car advertising platforms Gumtree and Motors.co.uk are being offered for sale after Norwegian online advertising business Adevinta completed the acquisition of eBay Classifieds Group.
The Mercedes-Benz GLA Class compact SUV topped the rankings of the fastest-selling used cars advertised on Auto Trader as dealers continued to see a reduction in days to sell.
Automotive sales and marketing platform, MotorK has appointed Andrea Servo as its global chief financial officer (CFO), effective immediately.
Used car retail has long been an area of the market for retailers to show their entrepreneurial flair. But the focus on this area of the business could be even more important in the coming years.
Car dealership sites are set to undergo a major transformation over the next decade.
The benefits of an agency-style model, where the new car journey is managed online and manufacturers pay a handling fee to retailers, largely outweighs the disadvantages, according to senior executives at dealer groups already experiencing mixed commissions at work in their businesses.
Reynolds and Reynolds has completed the acquisition of car retail customer contact specialist Gubagoo to drive forward the development of its Reynolds Retail Anywhere platform.
In the latest in Automotive Management's (AM) 'Minutes With...' series of automotive retail supplier features, news and features editor Tom Sharpe caught-up with Keyloop chief executive Tom Kilroy.
Hyundai has been warned to be mind its marketing since an advert for its NEXO fuel cell car claimed it "purifies the air as it goes".
Motorists have shown uncertainty about the transformation of car makers into tech companies and dealers could be left to explain their franchised partners’ ‘surveillance capitalism’, it has been claimed.
Strong financial reports from across the car retail sector have reaffirmed that businesses have weathered the COVID-19 crisis without the “Darwinian evolution” predicted 12 months ago.
