Cost control

Dealerships can now conduct a real-time audit of their customer database thanks to a new data cleanse report developed by Marketing Delivery.

Gaurav Jain, UK commercial director, Get Your Car, Carwow, discusses the opportunities for dealers as car buyers seek more guidance on finance options

Autotech Group founder Gavin White is to partner with commercial finance broker independent commercial finance broker Activate Business Finance

The majority of car buyers are satisfied with their experience buying finance from dealers, according to research by JudgeService.

If consumers are paying a greater price now than they did before, what harm is the FCA’s intervention actually preventing?

Lloyds Banking Group has allocated £450 million to cover potential expenses related to regulatory investigations into historic motor finance commission deals.

Consumer champion Martin Lewis’s free tool for consumers to probe whether they were victims of discretionary commission agreements (DCAs) has logged the filing of over half a million complaints.

Eight out of ten insurance firms have agreed to pause sales of Guaranteed Asset Protection (GAP) insurance at the request of the financial watchdog.

The Financial Conduct Authority has announced it is looking deeper at historical agreements between motor finance companies and their brokers or car dealers because of mounting complaints, some of which have been upheld by the Financial Ombudsman Service. But what is causing its concern?

Car retailers from around the country are facing a series of rapid clean-up operations following the flood damage caused by Storm Babet.

MotoNovo has urged dealers to ‘be prepared’ for car buyers' greater levels of interest in a dealer’s finance commission.

Our new December 2020 issue of AM magazine is out now here with vital insights into January's FCA motor finance changes and a study of lockdown 2's impact on car dealers.

Coronavius crisis has meant FCA is putting back the release of car finance findings

​Kew Vehicle Leasing claims to have become the first leasing broker to openly disclose the amount of finance commission it receives on all regulated Personal Contract Hire (PCH) agreements.

The Financial Conduct Authority has considered whether to force car dealers to tell their customers about the way they earn commission from selling motor finance and the amounts they earn.

The Financial Conduct Authority is considering banning certain commission models in the motor finance sector due to its concerns about harm to consumers.

The Financial Conduct Authority has re-stated its intention to focus on transparency, affordability and car dealers' comission arrangements in its Business Plan 2018/19 as an investigation continues into the motor finance sector.

Vauxhall Motors has appointed McCann Velocity to oversee its CRM, point of sale, print, aftersales and retail marketing.

Desira Group has chosen a new customer app from Ingelby Automotive to enhance customer engagement throughout the servicing process.

Manheim will launch its first double-block vehicle auction in September.

Yorkshire-based Richardson Ford claims that installing DMS Navigator has cut its IT costs by 60%.

Carwow appointed Hasan Nergiz as head of manufacturer proposition and strategy in May. By June it has announced ‘industry first’ live online finance calculator partnership with Volvo.

Arvato has secured a new three-year contract to deliver the Renault’s back-office customer service in the UK and Ireland.