Dealer AI Week
Dealer AI Week is a high-impact, content-driven initiative designed to demystify AI and showcase its real-world applications in motor retail. Through a curated mix of thought leadership, expert insights, and actionable guidance, the week aims to equip dealership professionals with the clarity and confidence to embrace AI solutions.
This themed week is designed to showcase how AI solutions can transform dealership operations—driving efficiency, enhancing decision-making, and unlocking new opportunities for growth.
The week's agenda:
Day 1 – Understanding AI
Kick-starting the week by addressing knowledge gaps—highlighting findings from a 2024 AM survey where one-third of respondents admitted to uncertainty around AI’s role in their business.
Day 2 – Where AI Delivers Impact
Exploring key operational areas—from customer interactions to backend automation—where AI is already driving measurable value.
Plus, our AI webinar
Day 3 – Unlocking Efficiency
Demonstrating how AI technologies streamline processes, reduce overheads, and boost productivity.
Day 4 – Empowering the Workforce
Focusing on training, reskilling, and boosting staff confidence in working alongside AI tools.
Day 5 – The Long View: Lasting Benefits & ROI
A strategic look at AI’s evolving role in motor retail and the long-term gains for early adopters.

Features
10 Minutes With...Bill Fennell, chief ombudsman at The Motor Ombudsman
AM interviews Bill Fennell, head of The Motor Ombudsman, who discusses the heighted regulatory scrutiny, the watchdog's plan to introduce artificial intelligence to manage an ever-increasing case load and the ombudsman's role in the adoption of EV technology.
Keyloop responds to industry criticism in AM's '5 Minutes With' interview
In this latest '5 minutes with' interview, Keyloop's chief alliances officer Megan Harvey talks with AM contributor Tom Seymour about the new way it is working with suppliers and dealerships as part of its new 'partner ecosystem'. This comes after fears were raised by some industry figures that higher costs for partners would be passed on ultimately to the car dealers in those partners' client base.
5 Minutes With… Ohme mobility director Peter McDonald
Ohme mobility director Peter McDonalds discussed the value of connected home charge points to mitigate against electric vehicle (EV) charging costs and demands on the National Grid in AM's latest '5 Minutes With...' automotive supplier interviews.
How to boost aftersales affordability to keep serving cash-strapped motorists
As consumers are coming under increasing financial strain from soaring inflation and the cost-of-living crisis, so car dealerships are stepping up to help them through these challenging times.
Aftersales retention: how car dealerships can tackle the cost-of-living crisis
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
5 minutes with… Paul Hollick, chair, Association of Fleet Professionals (AFP)
The addition to AM’s ‘5 minutes with…’ features series sees editor Tim Rose sit down with Association of Fleet Professionals (AFP) chair Paul Hollick to discuss its new dealer standard and what it might mean for car retailers.
Automotive retail still has work to do to address diversity issues
An Institute of the Motor Industry (IMI) report aiming to be the catalyst of a shift to greater diversity, inclusion and equity in automotive has revealed that gender remains the source of the sector’s most significant representation imbalance.
Car retailers' aftersales retention relies on well-maintained customer data
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
10 minutes with... drivvn chief executive Peter Brown
In the latest of AM's '10 minutes with...' supplier insight interviews, drivvn chief executive Peter Brown discusses online car sales, the ominchannel customer journey and the influence of the agency retail model.
Fixed rate finance model makes franchised car retailers 'transparent and fair'
The future of franchised retailers’ motor finance FCA ruling on discretionary commissions has lead to greater transparency, but few dealers are reporting any noticeable variation to income as a result.
FCA's new Consumer Duty makes transparency and consistency vital in car finance
With December’s publication of the Financial Conduct Authority’s (FCA) second consultation on its new all-encompassing Consumer Duty protocols and the automotive retail sector now subject to commission disclosure regulations, motor finance has once again been reassessing how it operates.

