New online technologies plus partnerships and collaborations are helping to smooth the sales journey for high-intent car buyers
Study has shown that sales conversions by phone outstrip those on email by a factor of four to one
Chris Stott, the founder and managing director of SalesMaster, explains why real-time data is crucial to running a connected dealership
James Tew, the chief executive of iVendi, says online retailing is exceptionally complex, and a lot of manufacturers have models he doesn’t think are working
David Mercer, the MD of V12 Motor Finance, explains its new way of blending auction services, dealer funding and end-consumer finance for vehicles and repairs
Tom Wood, the chief executive of the car-checking and valuation company Cazana, explains why data is the answer to dealers’ worries about economic uncertainty
Zerolight chief executive Darren Jobling explains how digitising a showroom can boost your upsell
Ian Plummer, Auto Trader's manufacturer and agency director explains why it wants to become a one-stop shop for consumers
When it comes to selling paint protection, sales executives really need to believe in the product
Edynamix director Iain Nickalls on creating 100% self-service aftersales systems and why dealers need to prepare themselves for Generation Alpha
Martin Forbes, chief executive, Cox Automotive UK, on its latest joint venture with Auto Trader and the changes coming to physical auction
Motoreasy’s chief executive, Duncan McClure Fisher, explains why it is not a warranty company and why it wants to build an all-encompassing motoring association
We ask car dealers and valeting companies how to cut costs and grow margins
Sean Kent, the director of the RAC Dealer Network, on consumers’ desire for longer warranties and the will among used car dealers to be accredited.
Greig Hilton, Tracker’s managing director, on the profit opportunities for dealers in connected cars, the internet of things and telematics
John Matthews, business development director, Retail Automotive Alliance, on how the RAA helps non-PLC dealer groups to punch above their weight
Alistair Horsburgh, the chief executive of CitNOW, on the growth of video and imaging and why VR has been overplayed
Spencer Halil, director of Alphera Financial Services, why car dealers need better standards of training when it comes to finance sales.
Zara Ross, Ben's chief executive, on mental health and well-being in motor retail and how the charity provides integrated support for the industry
Marketing Delivery MD Jeremy Evans explains what dealers can do about their data protection concerns
Cap HPI managing director Chris Wright on international growth, the importance of valuations based on robust data and the impact of GDPR and WLTP on dealers
Suppliers of dealership management systems (DMS) say they are working hard to meet dealers’ demands for better third-party integration
Suppliers of dealership management systems need to do better on integration with third-party systems, reliability and cost, say motor retailers
David Martell, the chief executive of charging point supplier Chargemaster, on what the future holds for the EV market and how it will affect car dealers
Tim Smith, group strategy director at internet software and services provider GForces, on mobiles, manufacturer deals, and global expansion.
