Carmakers tell dealers they want great customer service, but sales demands mean shifting units still carries a higher bonus. AM asks analysts, manufacturers and dealers if there is a better model.
‘Passionate’ staff have no place in the motor retail business, says Geoff Burch
Fed up with “ridiculous” volume demands, Williams Automobiles abandoned its franchised dealerships and is carving a future with Morgan sports cars.
Hatfields managing director Gareth Williams won’t let customer experience suffer as his dealer group ramps up sales.
Managing director David Stenning says attention to detail and an emphasis on serving all market sectors is giving Arbury Motor Group a competitive edge
Under managing director Keith Brock, the Wessex Garages dealer group has embraced video to build customer trust and show transparency.
Chris Hayden, Group 1 Automotive CEO of UK operations, plans to use his UK experience and lessons from the US to steer this growing dealer group
How the high-achieving Honda and Suzuki dealer, John Banks Group, is fitter post-recession
Senior staff at Marshall Motor Group have been promoted - and won a national award.
Macrae & Dick has appointed Derek Presly as general manager of its Jaguar and Land Rover dealerships.
Jon Mathers is not your ordinary dealer group managing director. While most would agree this industry encourages competitive spirit, Mathers embraces that quality as a former global jet ski racing champion and time trial racing car driver.
Brian Gilda is chairman and managing director of Peoples Ford, the company he founded in 1983. With ethical views born out of experiences in apartheid South Africa, he has strong opinions on the management of people and business.
Stephen James values quality above growth as Christian principles at core of business mean showrooms are closed on Sundays.
Yorkshire’s top dealer group is almost back to where it was before the downturn. To get there the group is relying on its staff to align themselves to its seven core values.
Recruitment expert and coaching adviser Jeff Grout on getting top performances from staff.
