Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
Automotive Management (AM) explores how to overcome the workshop inefficiencies that are losing car dealerships thousands, perhaps millions, of pounds every year.
Car retailers' aftersales departments need to take action to keep pace with dramatic changes in the sector such as electrification, automation and digitisation.
Autotech Group is urging senior leaders, HR directors and managers in the automotive aftermarket to drive forward the skills conversation.
UK electric vehicle (EV) buyers will “pay the price” for the skills gap in trained technicans, unless the Government takes action.
A shortage of MOT testers could lead to longer waiting times for tests in April, according to the IMI.
Digital transformation of the aftermarket for both franchised and independent workshops is moving ‘at lightening pace’ says Book My Garage co-founder, Karen Rotberg.
Multi-brand electric vehicle (EV) company Innovate Automotive (IA) has partnered with the AA to offer roadside assistance to its customers.
The National Franchised Dealers Association's (NFDA) Electric Vehicle Approved (EVA) accreditation scheme has launched a new Aftersales Pilot Group as it reaches 300 members.
Chief executive Mark Raban discusses his plan to move Lookers forward in the new issue of AM magazine after a difficult period in the AM100 dealer group's history.
The Independent Garage Association (IGA) is opposing a plan to move to biennial MOT testing in Northern Ireland, suggesting it would “inevitably” result in more unsafe vehicles.
LSH Auto has reported a doubling of van sales from its Mercedes-Benz Vans sales teams in Stockport and Birmingham and 350% aftersales growth in 2021.
Mercedes-Benz Retail Group (MBRG) has denied issuing its technicians a 13% pay rise to avoid two days of strike action affecting workshops at nine of its dealerships.
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
A broader range of aftersales sector reports has been launched by epyx in a bid to boost car retailers’ service, maintenance and repair (SMR) work.
New terms on buy-now-pay-later (BNPL) finance products introduced by the Financial Conduct Authority (FCA) have resulted in late payment fees being refunded to customers.
Regit has acted on its assertion that motorists need more education on electric and hybrid vehicles with the launch of an EV hub on its all-new Digital Garage.
Volkswagen Commercial Vehicles has launched a range of mini-mobile camping units, offering a kitchen area, bed, water supply, and storage space.
The Independent Garage Association (IGA) is set to launch GarageSafe to establish and maintain access to security level vehicle information for independent garages.
The National Franchised Dealers Association’s (NFDA) Drive My Career initiative is once again rallying apprentices to take part in a social media takeover to highlight employment opportunities in automotive retail.
