“new global production reality” shaped by China’s rapid rise and changing consumer demands. “Over the last 18 months, we’ve seen a fundamental shift in where and how cars are being built,”
AM's 2024 Spotlight on Customer Experience & Retention Report for UK car dealers has just been published free here. It examines topics including effective post-purchase communications with customers, car dealers' complaints handling and online review processes, educating ICE car owners about electric vehicles, and identifying revenue streams as the EV aftersales parc continues to grow.
The judging panel has scrutinised all the entries from franchised dealers, independents, carmakers and motor retail suppliers for the 2024 AM Awards and we're now delighted to reveal the first shortlist of finalists.
AM's latest Spotlight on Finance and Insurance Report has just been published and it can be read or downloaded here.
With so much going on in 2023 it's impossible to say for certain what one event had the most impact on the UK's franchised networks. Yet our analytics has enabled us to identify the top 15 AM-online articles that were most-read by our core audience of franchised motor retailers.
The automotive retail suppliers backed by dealers are revealed in the 2024 AM Dealer Recommended results
The 2024 AM Awards is now open for entries from car dealers and vehicle repairers.
The challenges for motor retailers were discussed at the AM News Show podcast with CitNOW Group sales director Callum Wood and Keyloop sales director Nick Evans
An October 19th AM webinar, entitled 'How you can improve aftersales retention by 12%', will hear from dealers and subject experts
The 2023 AM Dealer Technology Guide has now been published in a digital magazine format, here., packed with information provided directly by the motor retail industry's technology suppliers.
Volvo Car UK will reveal how it has worked with retail partners to develop its agency model at AM Live after the Swedish brand decided to delay its introduction earlier this year.
The AM News Show podcast recently welcomed Perrys managing director Darren Ardron and Cap HPI director of valuations Derren Martin to the studio
We'll soon be putting together the 2023 AM Dealer Technology Guide and the editorial team would like suppliers to tell us now about their latest technological developments that will help car dealers do business better.
Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.
David Kendrick of UHY Hacker Young joined the AM News Show podcast with AM editor Tim Rose to discuss dealership acquisitions and motor retail excellence
AM's latest industry special digital report, Running A Modern Dealership, has now been published. Industry experts, prominent suppliers and franchised dealers have shared their insights into the major aspects required in running a modern dealership, including used car retailing, EV sales, finance and insurance, omnichannel customer experience and aftersales efficiency.
Lookers will look for safe expansion routes, including partnering exciting Chinese new entrants, as the car dealer aims for growth in the years ahead.
Welcome to our special report focused on the winners of the 2023 AM Awards. Find out who won what, and why, on the pages of this special digital publication.
AM celebrated the best performers in the UK automotive retail industry at its awards ceremony in London. Read on to find out the winners at our 2023 AM Awards.
