Aftersales departments need to be prepared for a substantial change to their business model in the coming years as plug-in vehicle sales create a complex world with lower maintenance and new skills and equipment needed.
Independent garages and franchised dealer workshops are feeling the strain from the cost of living crisis, as their energy costs bite while some motorists are cutting back on maintenance spend.
The chair of the House of Commons Education Select Committee Robert Halfon MP has visited Bristol Street Motors Harlow Peugeot Service Centre to hear about a £1m investment in the site.
Vauxhall is offering all its franchised retailers’ service customers 12-months’ free roadside assistance from the RAC as part of a new ‘Here For You’ aftersales promise.
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
Automotive Management (AM) explores how to overcome the workshop inefficiencies that are losing car dealerships thousands, perhaps millions, of pounds every year.
Car retailers' aftersales departments need to take action to keep pace with dramatic changes in the sector such as electrification, automation and digitisation.
Chief executive Mark Raban discusses his plan to move Lookers forward in the new issue of AM magazine after a difficult period in the AM100 dealer group's history.
Volvo Car UK is claiming an industry first in its launch of a free of charge repair service covering windscreen chips and tyre punctures.
Cazoo has partnered with WhoCanFixMyCar to launch two and three-year CazooCare servicing and MoT plans for its UK customers at point of purchase.
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
Halfords has redoubled its focus on offering vehicle servicing and tyres with the £62 million acquisition of the National service centre network.
Volkswagen’s range of service plans, as well as the new All-in integrated aftersales service package, are subject to a 25% discount until December 15.
Isuzu UK franchised dealers will offer customers free windscreen wipers and a 38-point safety check as part of its new Quick Check programme.
Tarnock Garage, the Ford Service centre in Tarnock, Somerset, is set to move premises next summer.
The European Independent Automotive Data Publishers Association (ADPA) has launched a new quality label.
Tyre service and maintenance provider, ATS Euromaster, has expanded its mobile van fleet to meet surging demand for mobile servicing.
A new iGarage mobile phone app that directly connects car owners and dealerships is set to launch in the UK in September.
Audi UK have selected Vehicle Vision as the provider for their dealer network aftersales video solution, Audi Cam.
Keyloop has partnered with Solace to develop a prototype in-car service booking platform that links drivers with dealers.
