Customer service

Investment in these technologies over the past five years has been “amazing”, he said, with much coming from non-manufacturers.

Suzuki has revealed the 21 winners from its UK dealer network that have achieved the highest level of customer trust throughout 2023.

Car dealers that are not enabling test-drive booking online are disappointing three-quarters of in-market car buyers.

The 2023 AM Awards judges selected AutoBuzz as the winner of Best New Product or Service due to its novel approach to solving an issue with post-order communication

Car dealer group Brayleys Cars won the AM Award for Best In Customer Service

With Stellantis and Mercedes-Benz starting EV charging firms, and Arnold Clark buying a charger installer, experts can't agree whether it's a good, profitable step for the automotive industry's establishment.

Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.

Suzuki has been ranked the top automotive brand in the latest bi-annual Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).

AM's latest industry special digital report, Running A Modern Dealership, has now been published. Industry experts, prominent suppliers and franchised dealers have shared their insights into the major aspects required in running a modern dealership, including used car retailing, EV sales, finance and insurance, omnichannel customer experience and aftersales efficiency.

As car dealerships are increasingly omnichannel retailers, the expertise they provide is still appreciated by most car drivers, industry experts tell Tom Seymour

Responding to an accelerated shift in consumer habits, the retail industry is continuing in its transition to offering new sales models and truly customer-centric experiences.

The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.

Women will soon be majority of drivers and car buyers, expert suggests, so car dealers and OEMs need to improve their marketing to "trigger" a female shopper into buying.

Suzuki GB director of automobile Dale Wyatt praised his brand’s car retailers after scooping the Institute of Customer Service (ICS) Awards 2023 Trusted Quality Provide accolade.

Kia UK has won a Platinum Trusted Service Award from Feefo in recognition of online reviews recognising the Korean car brand’s customer service excellence.

Snows Motor Group once again secured the top-place in Reputation’s annual Auto Report rankings of UK car retail groups by online reputation – with Kia the leading car manufacturer.

Car retailer’s priorities have shifted away from new and used car sales to improved compliance and aftersales focus.

Honda UK’s franchised car dealers topped the Auto Express Driver Power Survey’s rankings for customer satisfaction survey.

Auto Trader is helping retailer’s showcase their 'exceptional' customer service with the launch of Auto Trader Highly Rated 2022.

Suzuki GB has been ranked as the top automotive brand for customer satisfaction in the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).

Chorley Group emerged as the top Lancashire business for customer service in the annual Red Rose Awards.

A customer video created by the aftersales team at Vertu Motors’ Macklin Motors Edinburgh East Hyundai has secured a global customer service award from the Korean car maker.

Analysis by Driver Power's Shopper Survey has found consumers criticisms of dealership staff account for three out of four areas in which their expectations were not met.

Peter Vardy Group has announced a partnership with Zoom EV, to provide customers with services to help simplify the switch to electric.

Online reviews should be embraced by car retail businesses to “create a narrative of good customer service”, AM’s latest ‘General Managers Guide to…’ webinar heard.