Customer service

Suzuki has revealed the 21 winners from its UK dealer network that have achieved the highest level of customer trust throughout 2023.

Suzuki has been ranked the top automotive brand in the latest bi-annual Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).

Responding to an accelerated shift in consumer habits, the retail industry is continuing in its transition to offering new sales models and truly customer-centric experiences.

The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.

Suzuki GB director of automobile Dale Wyatt praised his brand’s car retailers after scooping the Institute of Customer Service (ICS) Awards 2023 Trusted Quality Provide accolade.

Kia UK has won a Platinum Trusted Service Award from Feefo in recognition of online reviews recognising the Korean car brand’s customer service excellence.

Snows Motor Group once again secured the top-place in Reputation’s annual Auto Report rankings of UK car retail groups by online reputation – with Kia the leading car manufacturer.

Car retailer’s priorities have shifted away from new and used car sales to improved compliance and aftersales focus.

Honda UK’s franchised car dealers topped the Auto Express Driver Power Survey’s rankings for customer satisfaction survey.

Auto Trader is helping retailer’s showcase their 'exceptional' customer service with the launch of Auto Trader Highly Rated 2022.

Suzuki GB has been ranked as the top automotive brand for customer satisfaction in the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).

Chorley Group emerged as the top Lancashire business for customer service in the annual Red Rose Awards.

A customer video created by the aftersales team at Vertu Motors’ Macklin Motors Edinburgh East Hyundai has secured a global customer service award from the Korean car maker.

Analysis by Driver Power's Shopper Survey has found consumers criticisms of dealership staff account for three out of four areas in which their expectations were not met.

Peter Vardy Group has announced a partnership with Zoom EV, to provide customers with services to help simplify the switch to electric.

Online reviews should be embraced by car retail businesses to “create a narrative of good customer service”, AM’s latest ‘General Managers Guide to…’ webinar heard.

Bristol Street Motors Citroen Burton is introducing a new service to help improve customer service for hearing-impaired customers.

A new digital tool has been developed by Drivvn with aim of helping retailers manage customer relationships through lengthy new car delivery delays.

Hyundai Motor UK and Volkswagen UK have announced partnerships with eDynamix as part of efforts to automate and streamline their dealers' aftersales customer service.

The Motor Ombusdman is looking for entrants to its 2021 Garage Star Awards, which has been expanded with new categories.

Stellantis is rolling out its LCV training programme to aftersales managers and customer service advisers, following the scheme’s initial success with technicians.

New research by Moneybarn has revealed the 'best' and 'worst' cities in the UK to purchase a used car.

The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.

Square Deal Motors (SDM) Mazda Falkirk has been crowned as the Japanese car brand’s UK Dealer of the Year after gaining praise for achieving strong customer loyalty through high levels of service.

Volkswagen retailers across the UK have introduced Tjekvik's airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service.