Customer service

Car dealers that are not enabling test-drive booking online are disappointing three-quarters of in-market car buyers.

The 2023 AM Awards judges selected AutoBuzz as the winner of Best New Product or Service due to its novel approach to solving an issue with post-order communication

Car dealer group Brayleys Cars won the AM Award for Best In Customer Service

With Stellantis and Mercedes-Benz starting EV charging firms, and Arnold Clark buying a charger installer, experts can't agree whether it's a good, profitable step for the automotive industry's establishment.

Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.

AM's latest industry special digital report, Running A Modern Dealership, has now been published. Industry experts, prominent suppliers and franchised dealers have shared their insights into the major aspects required in running a modern dealership, including used car retailing, EV sales, finance and insurance, omnichannel customer experience and aftersales efficiency.

As car dealerships are increasingly omnichannel retailers, the expertise they provide is still appreciated by most car drivers, industry experts tell Tom Seymour

Women will soon be majority of drivers and car buyers, expert suggests, so car dealers and OEMs need to improve their marketing to "trigger" a female shopper into buying.

In the latest of AM’s ‘8 Questions to…’ series, we chatted to W R Davies Motor Group’s DS Automobiles Stafford dealership concierge Dean Brown.

Motor finance companies and car dealers have borne the brunt of the COVID-19 pandemic, but how well have they overcome the challenge of motorists' 1.8 million requests for finance forbearance.

The intentions of the Government in relation to the environment and the UK's switch to elelctric vehicles (EV) have certainly become a lot clearer.

OEMs are playing their part in the recovery of car sales since the COVID-19 lockdown and want to see showroom standards and the customer experience maintained.

UK motor retail relies on the 'magical touches' in the car buying experience but Jemca Toyota, Luscombe Suzuki and Devonshire Motors explain how they're adapting during the COVID-19 pandemic

UK car dealers Perrys, Gravells and Clive Brook Volvo discuss the strain of continuing to delight customers and trade profitably in a new COVID-19 socially distanced world.

UK car dealers must step up their digital services or risk being left behind, as the COVID-19 pandemic has led many customers to carry out more research from their sitting rooms before they visit car showrooms to agree the deal.

To chief executive Eddie Hawthorne, Arnold Clark's digital customer experience is as important as its reputation for traditional car sales prowess

To succeed at digital retail, car dealers need to compliantly win consumers’ trust and offer an easy route to purchase

Manufacturers offering distance sales on how dealers can maintain customer relationships when cars are bought online and delivered to the door

Treating your customers in a way that will keep them coming back is a non-stop process

Dealers and manufacturers can avail of a growing toolkit to keep pace with changing technology and consumer behaviour

Every digital marketer has a list of what car dealers should and should not do on social media. AM assembles the most common advice

Robin Luscombe wants low-pressure, long-term relationships with his customers and he’s happy to fill the gaps left by bigger dealer groups.

Any issue, from a finance complaint to a nationwide recall, can damage a dealership's standing if mismanaged, but handled well it can enhance your reputation

From sponsoring sports teams to raising money for charity, car dealers who ‘give back’ to their local areas say the rewards go far beyond the commercial

Car dealers do not yet offer the slick efficiency of Amazon and Apple.