In the latest of AM’s ‘8 Questions to…’ series, we chatted to W R Davies Motor Group’s DS Automobiles Stafford dealership concierge Dean Brown.
Bristol Street Motors Citroen Burton is introducing a new service to help improve customer service for hearing-impaired customers.
A new digital tool has been developed by Drivvn with aim of helping retailers manage customer relationships through lengthy new car delivery delays.
Hyundai Motor UK and Volkswagen UK have announced partnerships with eDynamix as part of efforts to automate and streamline their dealers' aftersales customer service.
The Motor Ombusdman is looking for entrants to its 2021 Garage Star Awards, which has been expanded with new categories.
Stellantis is rolling out its LCV training programme to aftersales managers and customer service advisers, following the scheme’s initial success with technicians.
New research by Moneybarn has revealed the 'best' and 'worst' cities in the UK to purchase a used car.
Motor finance companies and car dealers have borne the brunt of the COVID-19 pandemic, but how well have they overcome the challenge of motorists' 1.8 million requests for finance forbearance.
The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.
Square Deal Motors (SDM) Mazda Falkirk has been crowned as the Japanese car brand’s UK Dealer of the Year after gaining praise for achieving strong customer loyalty through high levels of service.
Volkswagen retailers across the UK have introduced Tjekvik's airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service.
British Car Auctions (BCA) is utilising robotic process automation (RPA) to help improve process handling and customer service.
Dealers risk losing out on referrals from new customers who have discovered them online, according to consumer behaviour research from JudgeService.
Toyota and Lexus will drive franchisees' aftersales customer retention by extending the warranty on its cars to 10 years and 100,000 miles through its new service-activated Relax scheme.
The intentions of the Government in relation to the environment and the UK's switch to elelctric vehicles (EV) have certainly become a lot clearer.
Sales executives will be replaced in DS Automobiles showrooms by a new single contact for a customer's lifecycle. UK dealerships introduce ‘DS Concierge’ role.
Hyundai Motor UK has received the Feefo Gold Trusted Service award for its Accident Aftercare programme – ‘Call Hyundai First’.
Suzuki has achieved a high-ranking position in the latest Institute of Customer Service’s UK Customer Satisfaction Index, taking 23rd place overall and third in the automotive sector.
Hyundai Motor Group has showcased the DAL-e, a customer service robot that could end up in Hyundai and Kia showrooms.
Over a quarter of in-market buyers would like to have the option to have their next vehicle fitted with winter or all-season tyres instead of summer tyres, What Car? research has found.
LCV dealers servicing large heavy vans have an customer service opportunity in 2021 when new laws ban the use of tyres aged more than 10 years on good vehicles and minibuses.
Motorpoint is set to roll-out the Hidden Disabilities Sunflower Scheme across its used car supermarket network in a bid to offer better assistance to people in need of additional support.
MotorVise has launched its own mystery shopping service to help improve standards across car dealerships.
Fix Auto UK has formed a partnership with Trustpilot, to ‘instil confidence and credibility’ in the service provided by its franchise partners.
OEMs are playing their part in the recovery of car sales since the COVID-19 lockdown and want to see showroom standards and the customer experience maintained.
